Shipping Policy
At Vintup, we are committed to providing you with fast and reliable shipping worldwide.
Order Processing
- Processing Time: Orders are typically processed within 1–3 business days after the order is placed. You will receive a confirmation email once your order has been dispatched.
- Business Days: Orders placed over weekends or public holidays will be processed on the next business day (Monday–Friday).
- During busy periods, such as sales or holidays, please allow additional processing time.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use this to monitor the status of your shipment and get an estimated delivery date.
If you do not receive tracking information within 3 business days of placing your order, please contact us at info@vintup.com.
Customs, Duties & Taxes
International orders may be subject to customs processing and additional fees upon arrival in your country. Any customs fees, taxes, or import duties are the responsibility of the customer.
Vintup is not responsible for delays caused by customs or the destination country’s postal service.
Delivery Issues
If your parcel hasn’t arrived after the estimated delivery time, please contact us at info@vintup.com. We will file a claim with the shipping provider and work to locate your package.
Note: Vintup is not responsible for orders lost in transit or undelivered due to incorrect shipping information provided by the customer.